The BBB got back to me... They said they were unable to contact CashMyPhone by any means so they are dropping the case, although it will go on their record. My guess is that these people picked up and left, or maybe they are still running this scam as their web site is still up and running.
Regardless, they screwed me out of a phone and I have heard from several other people who have lost their phones as well. I would recommend a service like SecondRotation, which actually replies to emails and I believe is actually a legitimate company.
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